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Shoutout to nice customers
Topic Started: May 2 2016, 08:28 AM (1,069 Views)
Lemubaby
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(_(_( ・ω・)

Nice customers, man.
( ・ω・)
Customers who engage in friendly conversation
(✿◕ω◕)
Customers who compliment the service
(・∀・)
Customers who leave a tip when they really didn't need to
(ღ˘‿˘ღ)
Customers who are cool even when we mess up an order because they know we're only human
(o´ω`o)ノ
Nice customers
(ノ◕ヮ◕)ノ*: ・゚✧
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King in the North
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I WANT TO SPEAK TO THE MANAGER
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Jenn-uh
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hunny bunchkins sugarcube lettuce chamomile sweetie pumpkin schnitzel fries

I once had a customer walk in and ask the closest employee, who happened to be the manager, a question. The manager apparently rubbed them the wrong way, and because we looked alike, the customer got us confused. Later, when the customer came to check out, they asked to speak to the manager so they could report 'my behavior'. Their righteousness diminished when the manager came out.
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Silvy
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idolswag4lyfe

Lemubaby
May 2 2016, 08:28 AM
Customers who engage in friendly conversation
Nice customers are a blessing, but this always irks me because I can't bring myself to tell them I really don't have time to talk at work.
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Artemis
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Plus Ultra

re topic title: same

Both my manager and I have longish black hair and black beards, so old ladies tend to confuse us a lot. This gets us a lot of strange looks from these old ladies when they've been talking to one of us but then approach the other who (obviously) has no idea what the conversation was about.
a lot of old ladies visit our store
Edited by Artemis, May 2 2016, 02:55 PM.
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Slimegunk
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My servants never die

a lot of old people visit my store


so at my store we're supposed to greet the customers when they walk in
usually they'll either respond or ignore it, no big deal either way usually
one time i actually had a customer apologize for not replying when he walked in, just caught me off guard that he did
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Phoenix7
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Odyssey, ya see~ Odyssey, ya see~

At my current job, the majority of the customers are pretty nice compared to the place I was working at before. I'm actively encouraged to make conversation with them, although most of the time I don't really know what to talk about besides the weather. A lot of them are also regulars, so it's nice to be able to build up a genuine relationship with them. There's a couple I even call by their first name at this stage. There's still rude people of course, but the more I interact with them, the more I learn how to be tactful when dealing with them and certain things they do and don't want in their service.

That said, we're actively measured by our customer service. (Customers randomly get a call rating our service every month, and the branch places high or low on the league table depending on how well we did.) So it does feel really crucial here. It's almost like a mystery shop but with ten people instead of just one. It's infuriating to have certain people rate you anything less than a 5 for something out of your control (technology issues), or because 'there's always room for improvement'.

My bonus pay hinges on you giving me a five ; A ; think of meeeeeeeee
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Artemis
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Plus Ultra

I don't greet people because whenever I do they completely blank me. >:I
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Nell
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The Pretender
[ *  *  *  *  *  *  *  * ]
I rarely used to greet people when I worked in retail because shop assistants greeting me as a customer in other stores always put me off.

Bookstore I used to work at had blue shirts as part of the uniform. The cleaning staff at the shopping centre also wore blue shirts. I used to get mistaken a lot for cleaning staff at that job. A mystery shopper actually mistook two cleaning staff chatting as customers in our shop for staff and gave the store such a poor customer service mark that it went to senior management. Eventually, someone pointed out that there had only been female staff working shifts that day and the mystery shopper review had identified a man and a woman.
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The Phantom Squee
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Sound the horn and call the cry: "How many of them can we make die?"

There's a very pleasant couple who comes into my gym early every morning to use the exercise bikes. They gave me a card at Christmas with a $25 Visa gift card inside. That was pretty cool.
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Slimegunk
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My servants never die

Phoenix7
May 2 2016, 03:52 PM
At my current job, the majority of the customers are pretty nice compared to the place I was working at before. I'm actively encouraged to make conversation with them, although most of the time I don't really know what to talk about besides the weather. A lot of them are also regulars, so it's nice to be able to build up a genuine relationship with them. There's a couple I even call by their first name at this stage. There's still rude people of course, but the more I interact with them, the more I learn how to be tactful when dealing with them and certain things they do and don't want in their service.

That said, we're actively measured by our customer service. (Customers randomly get a call rating our service every month, and the branch places high or low on the league table depending on how well we did.) So it does feel really crucial here. It's almost like a mystery shop but with ten people instead of just one. It's infuriating to have certain people rate you anything less than a 5 for something out of your control (technology issues), or because 'there's always room for improvement'.

My bonus pay hinges on you giving me a five ; A ; think of meeeeeeeee
There have been customers who docked us points because we had totes on the floor on delivery day. And they knew what they were doing to, they basically said it in the comment


on another note:
at safeway there was a customer who would regularly bake me cookies :3
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King in the North
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Jenna
May 2 2016, 02:39 PM
I once had a customer walk in and ask the closest employee, who happened to be the manager, a question. The manager apparently rubbed them the wrong way, and because we looked alike, the customer got us confused. Later, when the customer came to check out, they asked to speak to the manager so they could report 'my behavior'. Their righteousness diminished when the manager came out.
Haha nice, made me think of

Posted Image

Posted Image

Posted Image
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UltaFlame
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Thanks Poui.

That grin is the greatest
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Aevis Martius Ravi
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Origins

When working at walmart neighbirhood market, I never had any overly difficult customers, thankfully. Granted I only worked there for a month and a a half and I was in meat/dairy/frozen so I didn't interact with people as much beyond the usual "Where is this and that?" line.

I actively avoid applying for jobs where my main priority is interacting with people. >.>
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Lemubaby
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(_(_( ・ω・)

The only truly pissy customers I've seen are people who either
1) get buttmad that the loaded baked potatoes are gone
2) ask for grilled chicken (WE DON'T HAVE A GRILL)
3) ask for the vegan selection. You. Are. At. A. [radio edit]ing. Arby's.
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Gnarlymaple
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I used to get a lot of shitty customers during my high school/early college days at Burger King, which seems to just be a magnet for the worst customers imaginable. You haven't lived life until you've been degraded and insulted while having drinks thrown at you. :^)

The regular elderly crew and Amish were always a pleasure though; so kind and gentle, loved having them as guests.
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Phimi
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....Amish. At Burger King. Granted I don't know a lot about Amish but I wouldn't have thought that would be a thing.

I used to work in a cafe and there were some pretty hateful people. Walked in to start my afternoon shift and a customer started having a go at me for not passing on his complaint over his doughnut before stomping off. I was really confused.

Somewhat understandably though, volunteering in charity shops is like a magnet for decent customers. One guy would walk in every week, put £20 in the collection tin, then practically run out of the shop as if he'd stolen something. I had to chase him down the street once as the manager wanted to thank him personally. Most of the customers were just really pleasant. It helps that Brits don't like to cause a fuss.

Some would try to haggle (at a charity shop?!? As if it isn't cheap enough already). If they were nice about it I'd send them to the manager to negotiate, if not then they just got "sorry I'm just a volunteer I can't give discounts and the manager isn't in right now" (she always was).
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Kiki
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Kiki Martius Chantico

Amish people and Mennonites don't totally reject modern society (well depends on where they are) but I see them in restaurants sometimes, especially more like fast-food places you'd stop at while travelling. I see them very frequently at museums/aquarium type places and sometimes even amusement parks too. Those may be Mennonites rather than Amish though, who tend to be less separate from mainstream.


At my job at a newspaper there aren't so many customers per se, but I do interact with people a lot. One guy was furious with me that his (free) listing in our calendar for a meditation class had some text cut off. Whatever, it happens, any publication on earth has an imperfection in each issue. But this guy was muttering "what a MESS *sarcastic angry chuckle* I mean COME oN blalbalbla" Dude, you teach a Zen Buddhist class, have some chill. But maybe we really were wrong, maybe this awful chaotic mess of half his phone number disappearing one week of many is the sole reason why his business closed down the next month....

There's also a lady I'm currently dealing with who came to the office to deliver some artwork she'd like us to publish. It's a really crappy poem made of words she cut out of a magazine and pasted onto paper, and then doodled on with a gel pen. She attached her entire life story/all her medical issues in a letter and it was very long. She called me yesterday in the middle of a hell production day to reiterate how painful bone marrow transplants are (she'd rather die of cancer than have one again) and talk to me about her art again. Don't know what to tell her when she doesn't make it in...

In general people always are really demanding of getting written about. One lady angrily yelled at a writer "DON'T YOU CARE ABOUT ABUSED CHILDREN" when nobody had time to report on her charity open mic night. To some people i want to say "okay if you make a pottery about our newspaper I'll write about the kiln you just installed in your backyard. until then, stop calling."

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Gnarlymaple
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Phimi
May 4 2016, 02:53 AM
....Amish. At Burger King. Granted I don't know a lot about Amish but I wouldn't have thought that would be a thing.
Kiki already touched on it, but around where I grew up (north central Ohio), we had some Amish communities that would make like monthly trips to Burger King. Different groups will have varying degrees of what they reject and disallow within their communities. Unless they were getting bused around, I think a few of them were capable of driving.

Honestly, they were some of our best customers at the time.
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Lemubaby
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(_(_( ・ω・)

One time I had a customer rave to my manager about how delicious her cookie was, then proceed to say I was "a complete doll" even during the mad dinner rush we had. :3c

Even though the whole time I was dying inside because I kept getting MORE customers and no one was filling orders for me x_x
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